DescriptionWe provide residential mortgages and savings to customers based in the UK. We believe in putting the needs of our members first, treating all our customers fairly and giving them choice and flexibility in how they interact with us, providing extra help to customers in vulnerable situations and those in financial difficulty. This means keeping savers deposits safe and secure, offering good long term value and ensuring good conduct outcomes.ApproachCoventry Building Society has been a recognised leader on social and conduct issues for decades. Our ambition is to similarly lead our industry to support customers with reducing the carbon impact of their own homes. This flows from our purpose to give people the power to be better off through life. We will integrate sustainability into our mortgage and savings products and services which them drive a positive impact on the environment and society. And through the management of environmental and social risks, the management of our environmental footprint and our sustainability disclosures, we will set standards in our industry in the same way as we have done through our purposeful approach to business.